Ongoing, personalised support: long-term support for your hearing
The hearing aid process doesn’t end when you receive your device. Your hearing changes, as does your sound environment: regular follow-up is essential to ensure optimal listening comfort over the long term. At Audition BAHUAUD, every patient receives ongoing care in the form of quarterly appointments, provided by local teams throughout the life of the hearing aid: technical checks, maintenance and regular hearing tests.
Why regular monitoring is essential
Hearing is not static: it can change with age, exposure to noise or certain medical conditions. Without regular adjustments, a hearing aid that was perfectly tuned on the first day may become less effective. In fact, the first few weeks after fitting often require more frequent adjustments, whilst your hearing gets used to the new settings. Regular check-ups then enable any changes to be detected, the settings to be readjusted accordingly, and ensure that your hearing aid continues to meet your needs.
Support without waiting for a breakdown
Once you have tried out your device, the fitting process takes place over several appointments and you will receive regular follow-up care over a period of several months, so that the settings can be fine-tuned to suit your daily life. Once this phase is complete, you can contact our technicians for checks, cleaning, adjustments or reprogramming without having to wait for a fault to occur, with or without an appointment, depending on your needs.
Servicing and maintenance of your appliances
Whether it’s replacing filters, monitoring humidity, checking microphones or updating the software on connected devices, our centres are equipped to meet these technical requirements using high-precision diagnostic instruments as part of your ongoing maintenance programme.
A certified technician specialising in all makes, ready to assist you
In the event of a breakdown or malfunction, our teams will come directly to the centre to diagnose the cause of the problem. In many cases, immediate repairs can be carried out without the need to send the device to a workshop, thereby minimising downtime. All technicians at our centres are qualified and accredited, and work in conjunction with the National Health Service and private health insurers.
Our competitive advantage
The major national chains promote ‘unlimited aftercare’, provided—subject to availability—by any centre within their network. At Audition BAHUAUD, aftercare is provided by local teams who know you personally, with quarterly appointments and a detailed understanding of your case. This continuity, made possible by the intimate scale of our network of 17 centres, is difficult to replicate across several hundred outlets.
Your questions, our answers
You can contact your Audition BAHUAUD centre: a technician will be on hand to carry out an initial assessment without the need for an appointment.
The manufacturers’ statutory warranty is valid for 4 years. It covers manufacturing defects and internal faults, but not damage caused by dropping, moisture, normal wear and tear, theft or loss.
Our teams visit the centre in person to diagnose the cause of the fault. In many cases, the fault can be repaired immediately, without the need to send the unit to the workshop.
Yes, all the technicians at our centres are qualified and accredited, and work in conjunction with the National Health Service and private health insurance schemes.
No, you can contact our technicians at any time for inspections, cleaning, adjustments or reprogramming, with or without an appointment, depending on your needs.